TERMS OF SERVICE (Connect2Wyoming, LLC)

Updated: February 2026

These Terms of Service (“Terms”) govern your access to and use of the services, products, software, customer portal (if applicable), and websites (collectively, the “Services”) provided by Connect2Wyoming, LLC (“Connect2Wyoming,” “Company,” “we,” “us,” or “our”). Our Services include, without limitation, virtual office services, business address/suite services, mail handling and mail forwarding, and shared office space, conference room access, and commercial registered agent packages.

By using our Services or websites, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, do not use our Services.

Our Agreement Is with You

These Terms are binding on you (the individual), any business entity you register or associate with your account, and any third parties you authorize to act on your behalf. You are personally responsible for ensuring compliance with these Terms, including by any authorized users, managers, employees, agents, or contractors who access or use the Services under your account.

1) Service Providers; Third-Party Partners

We may use third-party providers (including technology vendors, mail processing vendors, shipping carriers, and other contractors) to provide or support some features of the Services. You acknowledge that we may share information with these providers as reasonably necessary to deliver the Services, subject to our Privacy Policy.

2) Electronic Records and Signatures

You agree that records and communications delivered electronically (including via email or a customer portal) satisfy any legal requirement that such records be provided in writing. If you authorize us to submit, mail, or transmit items on your behalf, you consent to our use of electronic acknowledgments and business processes to complete those actions.

3) What We Are (and Are Not)

3.1 We provide office and mail services.

Connect2Wyoming provides virtual office services, a business mailing address and/or suite number (as applicable), mail receipt and handling, mail forwarding, and shared workspace access.

3.2 We are not a registered agent (unless separately contracted).

Unless you have a separate written agreement specifically stating otherwise, Connect2Wyoming does not provide registered agent services and does not accept service of process as your registered agent unless you subscribe to one of our commercial registered agent packages. If any court papers, subpoenas, lawsuits, or similar items are delivered to our address that identify you or your business, we will handle them as described in Section 5 below (Legal/Time-Sensitive Items), but we do not guarantee acceptance or legal sufficiency and are not responsible for missed legal deadlines.

3.3 No legal/tax advice; no fiduciary duty.

We are not lawyers, accountants, or fiduciaries. We do not provide legal, tax, or financial advice, and no attorney-client relationship is created by your use of the Services.

4) Address and Virtual Office Use

4.1 Limited license to use our address.

If your plan includes a business address and/or suite number, we grant you a limited, revocable license to use the address solely as permitted by your purchased Services and these Terms.

4.2 Prohibited address uses.

You may not use our address or Services to:

misrepresent that you physically occupy a full-time private office unless your plan explicitly provides that;

claim residency/domicile at our address (unless explicitly allowed in writing);

conduct illegal activity, fraud, or deception;

receive restricted or regulated goods where prohibited (including illegal drugs, controlled substances, firearms/ammunition, explosives, hazardous materials, or items requiring special handling);

receive excessive volumes of mail or packages beyond your plan limits without our written approval.

4.3 Verification and compliance.

We may require identity verification and business verification (including government-issued ID and entity documentation) before activating address and mail services and may suspend services if verification is incomplete or information is inaccurate.

4.4 Public listings.

If you use our address as your mailing address, you understand it may appear in public databases (e.g., marketing sites, directories, government filings) depending on how you use it.

5) Mail Handling, Scanning, Forwarding, and Time-Sensitive Items

5.1 Mail categories.

For purposes of these Terms:

“Mail” means letters, flats, and other mailpieces addressed to you or your business at our address.

“Time-Sensitive Items” include court notices, subpoenas, lawsuit papers, government deadlines, tax notices, or any item that could reasonably carry a deadline or penalty.

5.2 We are not responsible for missed deadlines.

Although we aim to process mail promptly, you acknowledge that mail handling is not guaranteed same-day and we are not responsible for missed deadlines, time constraints, penalties, or other time-sensitive consequences related to items delivered to or processed through our address—whether or not we classify them as Time-Sensitive Items.

5.3 Scanning and digital delivery.

Depending on your plan, we may scan the exterior of mail, scan contents, upload to a portal, and/or notify you via email or upload to a secure shared drive. You are responsible for keeping your account email address current and for checking your portal (if applicable).

5.4 Forwarding; postage and shipping costs.

Physical forwarding requests (mail or packages) may incur shipping, postage, handling, and insurance charges. Unless your plan explicitly includes forwarding credits, you are responsible for all forwarding costs.

5.5 Volume limits and additional fees.

Depending on your plan, there may be limits on the number of pieces of mail, scans, or forwarding requests included per billing period. We may charge additional fees for overages or special handling, as disclosed on our website, in your plan description, or in your client portal.

5.6 Address changes with USPS.

You agree not to file a USPS change-of-address request (or similar mail redirection request) for our address. If you do so and it disrupts our operations or impacts other clients, we may terminate your Services.

6) Package Receipt

If your plan includes package receiving, we will accept packages within the size/weight and carrier limits described in your plan. If your plan does not include package receiving, packages may be refused, returned, or handled at our discretion.

You acknowledge and agree:

We are not a warehouse or storage facility.

We do not assume a bailment duty beyond reasonable handling in the ordinary course.

We may charge storage or handling fees for packages held beyond your plan’s included pickup window.

We may dispose of or return packages after 14 days (or the period stated in your plan) if not picked up or if forwarding is not paid.

7) Document and Mail Retention; Destruction

We do not store physical mail indefinitely. Unless otherwise stated in your plan or a written agreement:

Physical mail and package contents may be destroyed 30 days after digital scanning or notification.

Digital copies may be retained according to our operational and legal requirements.
You are responsible for requesting forwarding of any original documents you wish to keep before destruction. Forwarding costs are your responsibility unless included in your plan.

8) Customer Portal / Online Storage (If Applicable)

If we provide a portal for viewing scans and notices:

You must keep login credentials secure.

You may not upload or store illegal content or content you do not have rights to.

We may suspend or terminate access for violations of these Terms.

Intellectual property license (portal content).

If you upload content to our systems, you grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, transmit, and use such content as necessary to provide the Services and improve our operations. You retain ownership of your content.

9) Accuracy and Timeliness of Information

You are responsible for the accuracy, legality, integrity, and completeness of information you provide. You agree to promptly update your account information if it changes (including email, phone, forwarding address, entity details). Failure to maintain accurate information is a material breach and may result in suspension or termination.

10) Shared Office Space and Conference Room Use

10.1 Booking and access.

Shared office space and conference room access is subject to availability, scheduling/booking rules, and posted building policies. Hours and access methods are as described on our website or in your plan.

10.2 Conduct and prohibited activities.

You agree to use the space professionally and lawfully. Prohibited conduct includes harassment, disruptive behavior, illegal activity, smoking/vaping
where prohibited, and activities that create safety risks.

10.3 Damage and liability.

You are responsible for any damage caused by you or your guests. We may charge cleaning, repair, replacement, or administrative fees for damage or excessive mess.

10.4 No bailment for personal property.

We are not responsible for loss or theft of personal property left in shared spaces.

11) Termination of Services (General)

11.1 Termination by you.

You may cancel Services at any time through your client portal or by written request to [email protected]. Cancellation stops future billing after the end of the then-current billing period unless otherwise stated in your plan.

11.2 Termination by us.

We may suspend or terminate Services at any time for reasons including: inaccurate information, inability to contact you, non-payment, suspected illegal activity, excessive mail volume, misuse of address, threats to staff, or operational necessity.

11.3 Effects of termination.

Upon termination:

We may remove or revoke your right to use our address.

We may stop accepting mail for you and return/refuse items.

You remain responsible for all outstanding balances and fees incurred through the termination date.

Any access to stored scans/documents may be limited after termination, subject to legal retention obligations and your account status.

11.4 Refunds.

All purchases are final and non-refundable. No refunds will be issued for transactions older than 5 days unless required by law or agreed in writing. Credits/refunds (if any) are at our discretion.

12) Auto-Pay Enrollment

If auto-pay is enabled, you authorize us to charge the payment method on file for recurring Services, overages, forwarding/shipping costs, and other fees you incur. You are responsible for maintaining a valid payment method.

To avoid charges for the next billing cycle, cancel at least one (1) day before the next scheduled charge date, unless your plan states otherwise.

Failed payments may result in suspension or termination if not cured within 10 days.

13) Declined Payments and Collections

In the event of non-payment, you agree to pay all amounts due upon demand to reinstate or cancel Services. You are responsible for any third-party collection costs and any bank/card fees you incur. We may change pricing and service content with notice via email, portal notice, or posting on our website.

14) SMS/Text Messaging (Optional)

If you opt in, you consent to receive service-related texts and, if selected, marketing texts. Message frequency varies but will not exceed one message per day. Standard messaging/data rates may apply. You may opt out at any time by contacting support or using opt-out instructions provided in the messages.

15) Acceptable Use of Website and Services

You may not:

scrape, crawl, or harvest our content or systems;

bypass security measures or reverse engineer our Services;

disrupt the Services or access other users’ data;

use the Services unlawfully or to violate third-party rights;

upload harmful or illegal material;

transfer rights under these Terms without our approval.

If we reasonably suspect unauthorized, illegal, or criminal activity, you authorize us to provide relevant information to law enforcement as permitted by law.

16) Intellectual Property Rights & Ownership

We retain all rights, title, and interest in the Services, website, branding, and related intellectual property. These Terms do not grant you ownership rights. If you provide feedback (“Ideas”), you grant us the right to use them without obligation.

17) Disclaimer of Warranties & Limitation of Liability

DISCLAIMER OF WARRANTIES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

LIMITATION OF LIABILITY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, EXEMPLARY, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO US FOR SERVICES DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

WE ARE NOT LIABLE FOR LOSSES CAUSED BY MAIL CARRIER DELAYS, MISDELIVERIES, OR THIRD-PARTY FAILURES, INCLUDING USPS OR COMMERCIAL CARRIERS.

18) Indemnification

You agree to defend, indemnify, and hold harmless Connect2Wyoming and its owners, affiliates, employees, contractors, and agents from and against any claims, damages, liabilities, penalties, losses, costs, and expenses (including attorneys’ fees) arising out of:

your breach of these Terms or the Privacy Policy;

your misuse of the Services or address;

your violation of law or third-party rights;

actions by anyone using your account credentials;

carrier failures or delays;

loss, damage, or destruction of mail or packages by any cause outside our reasonable control.

19) Limitations on Initiating Disputes

Any claim or proceeding related to these Terms or the Services must be brought within one (1) year after the cause of action arises.

20) Dispute Resolution; Arbitration

We aim to resolve concerns quickly. Contact us first at [email protected] or (307) 369-1380.

If we cannot resolve a dispute, you and we agree to binding arbitration administered by JAMS under its applicable rules. Arbitration will be conducted on an individual basis only—no class, consolidated, or representative actions.

21) Assignment

You may assign rights/obligations under these Terms only with our prior written consent. We may assign our rights/obligations to a successor in interest.

22) Modification

We may update these Terms from time to time. The most current version will be posted on our website. Continued use after changes constitutes acceptance.

23) Entire Agreement; Severability; Waiver

These Terms and our Privacy Policy are the entire agreement regarding the Services and supersede all prior agreements. If any provision is unenforceable, the remainder remains in effect. Failure to enforce a provision is not a waiver.

24) Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control (including natural disasters, war, terrorism, labor disputes, carrier outages, power/internet disruptions, or government actions). If a force majeure event persists for more than 60 days, we may terminate Services without liability.

25) How to Contact Us

Connect2Wyoming, LLC
Address: 1600 E 19^th St, Cheyenne, WY 82001
Phone: (307) 369-1380
Email: [email protected]
Website: www.connect2wyoming.com